Last updated: August 11, 2026
Every Shop My Hometown item is made to order and printed just for you. Because of this, we are unable to accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind. Please review sizing and product details before ordering.
Damaged, defective, or misprinted items
We stand behind the quality of our products. If your item arrives damaged, defective, or with a printing error, we will gladly replace it or issue a refund at no cost to you. Please contact us within 30 days of delivery at hello@shopmyhometown.com with your order number and clear photos of the issue (and the shipping label where relevant).
Lost or stuck shipments
If your tracking shows your package is lost or has not moved for an extended period, email us and we will work with our fulfillment and shipping partners to resolve it, including sending a replacement where appropriate.
Wrong or incomplete address
Please double-check your shipping address at checkout. Orders returned to us or lost due to an incorrect or incomplete address may require you to cover the cost of reshipment.
Order changes and cancellations
Because items go into production quickly, we can only change or cancel an order before it enters production. Contact us as soon as possible at hello@shopmyhometown.com if you need to make a change.
How to start a claim
Email hello@shopmyhometown.com with your order number and photos of any issue. We typically respond within 1–2 business days.